Payments & Ordering

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and Klarna.

Klarna allows you to split your purchase into 4 interest-free bi-weekly payments, offering flexibility and convenience at checkout.

Foreign credit cards are also accepted, as long as the correct billing address is entered and the shipping address is within Canada.

Klarna is a safe, flexible way to pay for your La Roche Posay purchase. It allows you to split your payment into four equal, interest-free bi-weekly payments for a smooth and convenient checkout experience.

Here’s how it works:

Shop: Add your favorite La Roche Posay products to your basket.
Select – Choose Klarna at checkout.
Check Out – Your total will be split into 4 bi-weekly payments. The first is charged when your order ships.
Pay – The remaining payments will be automatically charged every two weeks.

 

To qualify for Klarna, you’ll need:

  • A Canada-issued debit or credit card
  • A billing address in Canada
  • An SMS-capable phone number
  • To be 18 years of age or older

If your order qualifies for Klarna, the option will appear at checkout. After verifying your phone number via SMS, you’ll confirm your payment plan and set up your repayment method.

Please note:

Klarna accepts most major credit and debit cards (Visa, MasterCard, AMEX)

Prepaid cards are not accepted

No interest or fees apply when payments are made on time

If you need assistance, Klarna’s Customer Service is available 24/7 through the Klarna App or at klarna.com.

Orders typically process within 1–2 business days and are shipped Monday to Friday (excluding Canadian federal holidays). Please allow additional time during holidays or promotional periods.

Shipping takes place Monday to Friday, excluding Canadian federal holidays.

Once shipped, your order should arrive in approximately 2–10 business days depending on your location.

Because we process orders quickly to get them to you as soon as possible, we’re unfortunately unable to cancel or modify orders once submitted.

If you choose to return the order, please review our RETURN POLICY to properly prepare your return order. We apologize for any inconvenience this may cause.

An order, or part of it, may be canceled for the following reasons:

One or more items became unavailable

The order exceeded the maximum purchase limit

We are unable to ship to the provided address (including freight forwarders or locations outside of Canada)

There was a payment issue (e.g., postal code mismatch, billing error)

All orders are subject to payment verification. We reserve the right to refuse to process any transaction and cancel any orders without notice due to suspected fraud or unauthorized activity.

If you have questions, our Customer Care team is happy to help.